FAQ

Frequently Asked Questions

Welcome to the Velora Wellness FAQ page. We've answered some of the most common questions about our products, ordering process, shipping, and customer support.

1. What is Velora Wellness?

Velora Wellness is a South African wellness brand dedicated to providing high-quality health and wellness products that support your everyday lifestyle. We carefully select products designed to help you feel your best while maintaining exceptional quality and customer service.

2. Are your products safe?

Yes. We source our products from reputable manufacturers and suppliers that follow strict quality standards. We recommend using all products as directed and consulting your healthcare professional before using any supplement if you are pregnant, breastfeeding, taking medication, or have a medical condition.

3. How do I place an order?

Ordering is simple:

Browse our online store.
Add your desired products to your cart.
Proceed to checkout.
Enter your shipping details.
Complete payment using our secure payment gateway.

You will receive an email confirmation once your order has been successfully placed.

4. Which payment methods do you accept?

We accept secure online payments through our payment partners, including major debit and credit cards, EFT options where available, and other payment methods displayed during checkout.

5. How long does delivery take?

Delivery times generally range between 2–7 business days, depending on your location within South Africa.

Remote areas may require additional delivery time.

6. How much does shipping cost?

Shipping costs are calculated during checkout based on your delivery address and the size of your order. Promotional free shipping offers may apply from time to time.

7. Do you deliver throughout South Africa?

Yes. We deliver nationwide across South Africa.

8. Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information via email so you can monitor your delivery.

9. Can I cancel or change my order?

If your order has not yet been processed or shipped, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

10. What is your returns policy?

We want you to shop with confidence.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. Depending on the circumstances, we will arrange a replacement, exchange, or refund in accordance with South African consumer protection legislation.

For hygiene and safety reasons, opened wellness products cannot usually be returned unless they are defective.

11. What should I do if my order arrives damaged?

Please email us within 48 hours of receiving your parcel with:

Your order number
Photos of the damaged product
Photos of the packaging

We'll investigate and resolve the issue as quickly as possible.

12. Do you offer refunds?

Eligible refunds are processed according to our Returns Policy and applicable South African consumer laws. Approved refunds are returned using the original payment method where possible.

13. Are your products suitable for everyone?

Our products are intended for adults unless otherwise stated.

Always read the product label carefully before use. If you have any health concerns or existing medical conditions, please consult your healthcare provider before using any wellness or nutritional product.

14. How should I store my products?

Store products in a cool, dry place away from direct sunlight and keep them out of reach of children. Always follow the storage instructions on the product packaging.

15. Do you offer wholesale or bulk orders?

Yes. If you're interested in wholesale opportunities or placing a bulk order, please contact our team and we'll be happy to discuss available options.

16. How can I contact Velora Wellness?

If you have any questions, we're here to help.

You can reach our customer support team through the Contact Us page on our website. We aim to respond to all enquiries as quickly as possible during business hours.

Disclaimer

The information provided on this website is intended for general wellness purposes only and should not be considered medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before beginning any new health or wellness regimen.