Privacy policy

Privacy Policy

Effective Date: [Date]

Welcome to velora wellness. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Your name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment providers; we do not store your full payment details)
IP address and device information
Browser type and operating system
Order history
Information collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your orders
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal obligations
Send promotional emails and marketing communications if you have opted in (you may unsubscribe at any time)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Analyze website traffic and performance
Improve your shopping experience
Deliver relevant advertising where applicable

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

4. Sharing Your Information

We may share your information with trusted third-party service providers, including:

Shopify (our e-commerce platform)
Payment processors
Shipping and delivery providers
Marketing and analytics providers
Legal authorities when required by law

We do not sell your personal information to third parties.

5. Payment Security

Payments are processed securely through trusted payment providers. We do not store your full credit or debit card information on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Maintain business records
Meet legal, tax, and accounting requirements
Resolve disputes and enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data

To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.